Shipping policy

  • Shipping Policy

    Last updated: January 2026

    At Valento Fashion, we are committed to delivering your order as smoothly and transparently as possible. Below you’ll find everything you need to know about our shipping process.

    Shipping Coverage

    We currently ship to the following countries:

    • United Kingdom

    • Belgium

    • France

    • Italy

    If your country is not listed, availability will be shown at checkout.

    Shipping Method

    All orders are shipped with tracked shipping.

    • Tracked shipping is included with every order.

    • Once your order has been dispatched, you will receive a tracking number via email.

    • Orders are delivered using trusted local and international carriers depending on the destination.

    Processing Time

    • Orders are processed within 1–3 business days.

    • During high-demand periods (sales, promotions, holidays), processing times may be slightly longer.

    • You will receive a confirmation email once your order has been shipped.

    Estimated Delivery Time

    Estimated delivery times vary by destination and carrier:

    • United Kingdom: approximately 5–10 business days

    • Belgium: approximately 6–10 business days

    • France: approximately 5–9 business days

    • Italy: approximately 6–12 business days

    Please note: these are estimates, not guarantees.

    Tracking Information

    Once your order has shipped, you will receive:

    • Your tracking number

    • A tracking link to follow your parcel

    Tracking updates may take 24–72 hours to appear after dispatch.

    Customs, Duties & Taxes (DDU Shipping)

    Valento Fashion ships orders under Delivered Duty Unpaid (DDU) terms.

    This means:

    • Import duties, VAT, and customs fees (if applicable) are not included in the product price or shipping cost.

    • Any charges imposed by local customs authorities are the responsibility of the customer.

    • These fees must be paid in order to receive the package.

    We have no control over customs charges and cannot predict their amount.

    Refusal to pay customs fees may result in the package being returned or destroyed. In such cases, no refund will be issued.

    Delays & Exceptions

    While we do our best to deliver on time, delays may occur due to:

    • High shipping volumes

    • Customs inspections

    • Weather conditions

    • Carrier disruptions

    We appreciate your patience in such cases.

    Incorrect Address

    Please ensure your shipping address is entered correctly at checkout.

    Valento Fashion is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

    If an order is returned due to an address issue, reshipping costs may apply.

    Lost or Missing Packages

    If your tracking information shows that your order has been delivered but you have not received it:

    1. Please contact your local carrier first.

    2. If the issue remains unresolved, contact our support team and we will assist you.

    Contact

    If you have any questions regarding shipping, please contact us at:

    📧 support@valentofashion.com

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